How can we help you?

During signup, you'll create a brand and select monitoring queries across three categories: Discovery, Direct, and Comparison. Your first scan runs immediately, so you'll have real data within minutes of creating your account.

We monitor 7 major AI platforms: ChatGPT, ChatGPT Search, Perplexity, Google AI (Gemini), Claude, and Google AI Overviews. Our coverage expands as new AI search tools gain traction.

AI responses are dynamic—the same query can return different results each time. We focus on trends and relative changes rather than absolute numbers. Look at weekly and monthly patterns for meaningful insights.

Yes, you can upgrade or downgrade your plan at any time. Changes take effect at your next billing cycle with prorated adjustments.

We accept all major credit cards through our secure Stripe integration. Enterprise customers can arrange invoicing.

Yes! We offer a 7-day free trial with no credit card required. You get full Pro-level access: 50 queries, 3 brands, and daily scans across all platforms.

Mentions are when your brand appears in AI responses. Citations include a link back to your website and are generally more valuable for traffic and SEO.

Scan frequency depends on your plan: Starter plans get weekly scans, while Pro and Enterprise plans get daily scans. Your first scan runs immediately during onboarding.

Yes! When you add a brand, RivalHound automatically discovers likely competitors. You can also add competitors manually. The platform shows share of voice metrics and competitive benchmarking.